1. Purpose

This Refund Policy outlines the process and conditions under which refunds or credit notes are issued by Turbo Diesel Components ("TDC", "we", "our"), in compliance with the Consumer Protection Act No. 68 of 2008 (CPA) of South Africa.

2. Refund Eligibility

Refunds are only considered for parts returned through our official Return for Credit Request portal.

Only items that are approved following inspection and grading will qualify for a refund or credit.

3. Return Approval Process

Customers must submit a request via the online return portal, providing:

• The original invoice number

• The parts to be returned

• Return reason and supporting photos

TDC will assess the submission and respond with an approval or rejection outcome.

4. Return Shipping Responsibilities

Once approved, the customer is responsible for shipping the item(s) back to TDC’s designated warehouse.

Return shipping costs are the customer's responsibility unless the return is due to a verified error or defect on TDC's part.

TDC will not accept returns without prior approval.

5. Inspection and Grading

Returned goods undergo thorough inspection and grading to assess:

• Physical condition

• Signs of use or installation

• Missing parts or packaging

The final refund value is based on this grading outcome, and the decision is final.

6. Refund Methods

Customers may choose their preferred refund method during the request:

• EFT (Electronic Funds Transfer)

• PayFast refund (for applicable online payments)

• Credit to customer account

7. Refund Processing Timeframe

Once the returned item has been received and passed inspection:

• Refunds will be processed within 2 to 5 business days

• Refunds will be issued via the selected method

• Store credits will be allocated instantly once approved

8. Handling Fee (Non-Negotiable)

A 10% handling fee is deducted from all approved refund values — no exceptions.

This covers administration, repackaging, and restocking.

9. Refund Conditions

To qualify, the item must:

• Be unused and in the same condition as delivered

• Be returned within 14 days of approval

• Include all original packaging and documentation

10. Non-Refundable Scenarios

Refunds will be declined if:

• The request was submitted more than 7 days after delivery

• The product shows signs of installation, tampering, or damage

• Parts are returned without prior approval

11. Status Communication

Customers will be kept informed at each stage via email or portal message:

• Approval/rejection of request

• Inspection and grading result

• Refund confirmation

12. Amendments

TDC reserves the right to amend this policy without prior notice.